Terms & Conditions

Allergens

All of our products contain soya. All products are produced and packaged in an area which handles nuts, peanuts, milk, eggs, wheat and gluten.

 

Colours and Specifications

Whilst every effort has been made to depict the product accurately on our website, we may occasionally have to substitute the packaging with an alternative.

We reserve the right to substitute the ribbon specified in your order in the event the requested colour is not available.

 

Resale

You are not permitted to offer for sale or resell any of our products.

Returns & Cancellation Policy

Returns

Due to the perishable nature of the goods, we are unable to give refunds for unwanted items.

In the event your item is not received in a satisfactory condition, you should notify us within 48 hours of receipt of the item. The entire item should be returned to us in the original packaging within 30 days, stating reason for return and original order details. Claims made outwith the specified times may not be accepted.

On receipt of the item, we will inspect and, if approved, arrange for replacement or refund of the item together with refund of the return postage costs incurred.

Refunds will be made as per the original method of payment. All refunds will be processed within 30 days of receipt of the returned of the goods. Returns should be addressed to Caramiche Chocolaterie, 65 Sandhaven, Sandbank, Dunoon, PA23 8QW.

Cancellation of Orders

Due to the perishable nature of the goods, we are unable to cancel orders once the goods have been despatched.

Privacy Notice

Privacy Notice

 

Caramiche Chocolaterie understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our customers and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

 

Information About Us

 

Caramiche Chocolaterie.

Sole trader

Address: 65 Sandhaven, Sandbank, Dunoon, PA32 8QW.

 

What Does This Notice Cover?

 

This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

 

What is Personal Data?

 

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

The personal data that we use is set out in Part 5, below.

 

What Are My Rights?

 

Under the GDPR, you have the following rights, which we will always work to uphold:

  1. The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11.

  2. The right to access the personal data we hold about you. Part 10 will tell you how to do this.

  3. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.

  4. The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 11 to find out more.

  5. The right to restrict (i.e. prevent) the processing of your personal data.

  6. The right to object to us using your personal data for a particular purpose or purposes.

  7. The right to data portability. This means that, if you have provided personal data to us directly, we am using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.

  8. Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

 

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 11.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

 

What Personal Data Do You Collect?

We may collect some or all of the following personal data (this may vary according to your relationship with us):

  • Name;

  • Address (Billing and Delivery);

  • Email address;

  • Telephone number.

 

Your personal data is obtained from the following third parties:

  • Wix.com (Website and online shop);

  • Mailchimp (Email marketing);

  • 123 Formbuilder (Enquiry forms).

 

How Do You Use My Personal Data?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data will be used for the following purposes:

  • Providing and managing your account.

  • Supplying our products to you. Your personal details are required in order for us to enter into a contract with you.

  • Personalising and tailoring our products for you.

  • Communicating with you. This may include responding to emails, enquiry forms or calls from you.

  • Supplying you with information by email that you have opted-in to (you may unsubscribe or opt-out at any time by clicking the unsubscribe link at the bottom of emails).

 

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email with information, news, and offers on our products. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

 

How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

  • If you have subscribed to any of our emails we will keep your email address and name until you unsubscribe;

  • We will keep the data you provided us with to complete your order for no longer than 2 years.

  • We will keep the data you provided us with through our enquiry forms until we have concluded your enquiry.

 

How and Where Do You Store or Transfer My Personal Data?

We may store or transfer some or all of your personal data in countries that are not part of the European Economic Area (the “EEA” consists of all EU member states, plus Norway, Iceland, and Liechtenstein). These are known as “third countries” and may not have data protection laws that are as strong as those in the UK and/or the EEA. This means that we will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR as follows.

 

The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:

  • Insuring that all companies comply with GDPR requirements.

 

Do You Share My Personal Data?

We may sometimes contract with the following third parties to supply products to you on our behalf. These may include payment processing, delivery, and marketing. In some cases, those third parties may require access to some or all of your personal data that hold.

  • Royal Mail Group Ltd, delivery, UK.

  • Worldpay UK, payment processing, UK.

 

If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 8.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

 

How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

 

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11.

 

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

 

We will respond to your subject access request within 21 days and, in any case, not more than one month of receiving it.

 

Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

 

How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:

          Email address: enquiries@caramiche.co.uk.

          Telephone number: 01369 705045.

          Postal Address: 65 Sandhaven, Sandbank, Dunoon, PA23 8QW.

 

Changes to this Privacy Notice

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be made available on our website, www.caramiche.co.uk.

 

Privacy Policy

This privacy policy is for this website www.caramiche.co.uk and served by Caramiche Chocolaterie and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy.

Use of Cookies

Cookies are very small text files that are stored on your computer when you visit some websites. 

 

We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.

 

You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

 

The following is strictly necessary in the operation of our website.

 

This Website will:

  • Remember what is in your shopping basket

  • Remember where you are in the order process

  • Remember that you are logged in and that your session is secure.

Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to process your request and assist you in answering any questions or queries you may have submitted. Your details are not passed on to any third parties.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites)

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy web addresses (urls).

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Delivery

Delivery

 

Orders are despatched using Royal Mail First Class.  Delivery is charges are as follows (for up to 1kg)

 

-          First Class £3.95

-          Next Day delivery (Mon-Fri) £9.25

-          Next Day (Sat) £14.00

PA23 Delivery 

-   All orders £1.50
-   Free delivery on orders over £25 
-   Covers Toward, Innellan, Dunoon, Sandbank, Ardentinny, Strone & Strachur.
-   Deliveries are made on evening and weekends. Please make sure there is someone in to receive the order.

 

Alternatively, orders can be collected from Bookpoint, 2A Ferry Brae, Dunoon, Argyll, PA23 7DJ.  When an order is ready for collection, we will send a confirmation e-mail with collection details

 

We will endeavour to process orders within 72 hours of receipt. Unless otherwise specified, goods will be despatched within 14 days of date of order.

 

If a specific delivery date is requested, we will endeavour to meet your request however we cannot accept any liability for delays due to circumstances outwith our control.

 

Whilst we will take every care with packaging the product, we accept no liability for damage caused by climate conditions or other events beyond our reasonable control.

 

Deliveries only within UK.

 

All items will be despatched via Royal Mail first class post and will be delivered to the address specified at the time of order. If you need to change the delivery address, please contact us by telephone within 16 hours of placing your order. We may be able to amend the delivery address outwith this time however this cannot be guaranteed.

 
 
 
 
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